Ace Ultra Premium – Returns and Refunds Policy

At Ace Ultra Premium, we are committed to delivering high-quality products and outstanding customer service. If you’re not completely satisfied with your purchase, our easy and transparent returns and refunds policy is here to give you peace of mind.

Return Eligibility

To qualify for a return, please ensure the following:

  • Items must be returned within 30 days of delivery.

  • Items must be unused and in original packaging.

  • Include a copy of the original receipt or proof of purchase.

How to Initiate a Return

1. Contact Us

Before sending anything back, please reach out to our customer service team to begin the return process.

📧 Email: sales@officialaceultrapremium.com
📞 Phone: +1 (310) 596-7114

2. Provide the Following Details

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

3. Receive Return Authorization

Once approved, our team will send you return instructions and a return authorization number.

4. Prepare Your Return

Securely package your item(s) in their original packaging, including all tags and labels. Be sure to include the return authorization and proof of purchase inside the package.

5. Ship Your Return

Send returns to the address below:

🏢 Returns Address: Downtown Los Angeles, California

📦 We highly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit without tracking.

Refund Process

Once we receive your returned item(s), we’ll inspect them and process your refund:

  • Inspection – All returned items are checked to ensure they meet the return requirements.

  • Refund Approval – If approved, a refund will be issued to your original payment method within 7–10 business days.

  • Refund Notification – You’ll receive an email confirmation once your refund has been processed. Please allow time for it to reflect on your bank or card statement.

Exchanges

We gladly offer exchanges for items that are damaged, defective, or incorrect.

To request an exchange:

  1. Contact our customer support within 30 days of receiving your order.

  2. Provide your order number, the item(s) you want to exchange, and the reason.

  3. We’ll guide you through the exchange process and provide return instructions.

Non-Returnable Items

We are unable to accept returns on the following:

  • Opened or used products

  • Items not in original condition

  • Returns received after the 30-day window

Shipping Costs for Returns

  • Domestic Returns – Customers are responsible for return shipping unless the return is due to an error on our part (e.g., defective or incorrect item).

  • International Returns – International customers are responsible for return shipping unless otherwise noted by our support team.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We’ll work with the carrier to resolve the issue and ensure you receive a replacement or refund as needed.

Contact Us

Have questions about your return or refund?

📞 Phone: +1 (310) 596-7114
📧 Email: sales@officialaceultrapremium.com
🏢 Store Address: Los Angeles, California

Thank you for choosing Ace Ultra Premium. We value your trust and are here to make sure you’re 100% satisfied with every order.